SHIPPING

Shipping Information:

We provide shipping options for customers in Australia and internationally, utilizing DHL courier service for all orders.

Australian Shipping:

  • DHL standard shipping within Australia is a flat rate of $15.00 AUD.
  • DHL express shipping within Australia is a flat rate of $25.00 AUD.
  • Orders exceeding $200.00 AUD qualify for complimentary express shipping within Australia.

International Shipping:

  • DHL standard international shipping is a flat rate of $25.00 AUD.
  • DHL express international shipping is a flat rate of $35.00 AUD.
  • Orders over $200.00 AUD are eligible for free express shipping.

Please be aware that international orders may incur customs fees, taxes, or duties in the destination country, which are the responsibility of the recipient.

All orders are processed within 1-2 business days. Shipping times vary depending on the destination and selected shipping method. Standard shipping within Australia may take up to 10 business days, while standard international shipping may take up to 20 business days.

Upon shipping, you will receive a confirmation email with tracking information.

If you have any shipping-related inquiries, please contact our customer service team at contact@microswim.com.au

Delays & Lost in Transit:

Buoyla is not liable for lost or stolen packages during transit or unexpected delays in the shipping process. Once an order is successfully delivered and confirmed through DHL tracking, Microswim relinquishes responsibility.

For any customs delays, outside our control, we cannot assume responsibility for processing delays.

Our customer care team is available for assistance. For inquiries about Shipping & Delivery, reach out to us via email at contact@microswim.com.au

Items Returned to Sender:

If orders are returned due to undeliverability, an automatic credit note for the item value (excluding initial shipping) will be issued. This credit can be used for a new order.

To determine the return reason, contact the shipping company with your tracking number, often caused by incorrect or incomplete address details.

Import Taxes & Customs Fees for International Orders:

Customers importing products may incur charges. For customs duties and taxes, customers are responsible. Buoyla does not handle or collect tax charges, and we cannot predict orders subject to these fees.

Unclaimed or refused parcels are redelivered by DHL. Unsuccessful attempts may result in parcel disposal, without compensation. If returned, DHL return costs are deducted from the customer's store credit.

Thank you for choosing Microswim!